Privacy Policy

The types of personal information we collect will depend on the services you request and, if you are a client, the nature of our representation or your case. The table below describes the categories (with non-exhaustive examples) of personal information we may collect about you. We may also collect other personal information that is not specifically listed here, which we will use as described in this Privacy Policy or as otherwise disclosed at the time of collection.

Individual Identifiers and Demographic Information Examples

• Contact information, such as name, email address, phone number, mailing address, job title, and organization.
• Identifiers, such as client ID, username, IP address, device ID, and other online identifiers that may be collected automatically when you use the Platform.
• Demographic information, such as date of birth, gender, age, marital status, and race pulled from your claim.

Sensitive Personal Information Examples

• Government ID numbers, such as Social Security number, driver's license number, passport number, and other identification information.
• Financial information, such as financial account numbers, wiring instructions, insurance policy numbers, invoices, and other payment or bank account details.
• Medical information, such as doctor's notes, treatment plans, medical conditions, prescription medicines, insurance documentation, doctor visit information, daily symptom reporting, and other records and information.
• Precise physical location, which we may collect via the App if you consent to that collection through the App.

Sensory Data Examples

• Call recordings, such as our recordings of calls you make to our customer service team, which may be recorded by us and our service providers.
• Other sensory data, such as any audio recordings, photographs, videos, or similar data that may be provided as part of a case file.

Commercial Information Examples

• Representation information, such as details about your claim, case, or other legal matter, the distribution of settlement of other payments to you (if applicable).
• Account information, such as the username and password you provide when you register for an account and any information stored or transmitted in your account or profile.
• Communications, such as when you call or email us, confidential and privileged communications that you may make with our attorneys, and your conversations with our digital chat services (which may be recorded by us and our service providers).

Internet or Network Activity Examples

• Online activity information, such as linking pages, pages or screens viewed, time spent on a page or screen, navigation paths between pages or screens, information about activity on a page or screen, access times, duration of access, and other online activity information.
• Device information, such as computer and mobile operating system, operating system type and version number, wireless carrier, manufacturer and model, browser type, screen resolution, general location information such as city, state, or geographic area, and other device information collected automatically.

Inferences Drawn from Personal Information Examples

• Profiles reflecting preferences, characteristics, psychological trends, predispositions, behavior, attitudes, intelligence, abilities, or aptitudes.

We may collect the categories of personal information described above from the following sources:

• Personal Information You Provide Us. We collect the personal information that you provide to us while using our Platform, including contacting us, creating an account, or otherwise. Further, where expressly designated by PO, some portions of the Services may be used by active PO clients to communicate pursuant to an attorney/client relationship. You may choose whether or not to provide such information; however, the information may be required to respond to your request.
• Personal Information Collected Automatically. We and our third-party providers may use cookies and other technologies to collect personal information about you automatically when you use our Platform. Such information includes the online identifiers, device information, and online activity information described above.

  To facilitate the automatic collection described above, we may use the following technologies:

  • Cookies. A cookie is a small piece of data stored by your web browser on your computer or mobile device. We use cookies to collect information from you regarding your usage of the Platform in order to remember user preferences and settings, personalize your experience with the Platform, facilitate online advertising, and for security purposes. You may opt-out of the automatic collection of some information by referring to your web browser or mobile device options or settings menu. However, doing so may disable many of the portions, features, or functionality of the Platform. Each browser is different, so check the "Help" menu of your browser to learn how to change your cookie preferences or visit All About Cookies for more information.
  • Pixels. Pixels, which are also known as "web beacons," or "clear GIFs," are typically used to determine whether a webpage or email was accessed or opened, or that certain content was viewed or clicked. Data collected from pixels is often used to compile statistics about usage of websites and the success of email marketing campaigns.
  • SDKs. Software development kits, or "SDKs," are third-party computer codes used in connection with the App for a variety of purposes, including to provide analytics regarding the use of the App, integrate with social media, add features or functionality to the App, or facilitate online advertising. SDKs may enable third parties to collect information directly via the App.
  • Session Replay Technologies. Session-replay technologies are third-party software used to record a video replay of users' interactions with the Site. The video replay may include users' clicks, mouse movements, scrolls, mobile app touches, typing, and other activity taken during the session. We use these replays for research and development purposes, such as to help us troubleshoot problems with the Site, understand how users interact with and use the Site, and identify areas for improvement.
  • Local Storage. Local storage is used to save data on a visitor's device. We use data from local storage to turn on web navigation, store multimedia preferences, customize what we show you based on your past interactions with our services, remember your preferences, and measure ad effectiveness.
• Personal Information Collected from Third Parties. We may also collect or receive personal information from third parties, which may include:
  • Our business partners, such as third-party data providers, advertising partners, and service providers.
  • Public sources, such as social media platforms and publicly available records.
  • Individuals or entities involved in our clients' legal matters, such as doctors, other parties, and other individuals that you may direct to provide us with information.
  • Referral sources, such as members of our referral network, website submissions, and other referral sources.

We may merge or combine such personal information with the personal information we collect from you directly or automatically.

We may use the personal information we collect for the following purposes and as otherwise described in this Privacy Policy or at the time of collection:

• To Provide Our Platform. We use personal information to provide our services, including the Platform. For example, we use personal information:
  • to facilitate your requests for a free case evaluation and determine your legal needs;
  • to provide you with legal and other services, content, and features you request;
  • to create, manage, and monitor your account;
  • to respond to your inquiries and communicate with you, including placing calls or sending texts using any automated technology, including prerecorded messages;
  • to operate, troubleshoot, and improve the Platform;
  • to process your transactions, invoices, and settlement payments;
  • to understand your interests, personalize your experience on the Platform, and deliver information about products and services relevant to your interests;
  • respond to your inquiries and requests for customer support, including to investigate and address your concerns and monitor and improve our responses; and
  • enable security features of the Platform, such as by sending you security codes via email or SMS, and remembering devices from which you have previously logged in.
• For Direct Marketing. We may use your personal information to send you newsletters, legal updates, event information, marketing communications, and other information that may interest you. You may opt-out of our marketing communications as described in the "Your Choices" section below.
• For Research and Development. We use personal information for research and development purposes and to understand how people are using the Platform, including by generating and analyzing statistics, preferences, and usage trends, to make our Platform and other offerings better, diagnose technical issues, and develop new features and functionality. As part of these activities, we may create aggregated, de-identified, or other anonymous data from personal information we collect. We make personal information into anonymous data by removing information that makes the data personally identifiable to you. We may use this anonymous data and share it with third parties for our lawful business purposes, including to analyze and improve the Platform and promote our business.
• For Compliance, Fraud Prevention and Safety.
  • to enforce our Terms of Use and other agreements we may have;
  • to comply with applicable laws, regulations, lawful requests, and legal processes;
  • to protect our, your, or others' rights, privacy, safety, or property (including by making and defending legal claims);
  • to maintain the security and integrity of our business, the Platform, users, our third-party business partners and service providers, our databases, and other technology assets;
  • audit our internal processes for compliance with legal and contractual requirements and internal policies; and
  • prevent, identify, investigate, and deter fraudulent, harmful, unauthorized, unethical, or illegal activity, including cyberattacks and identity theft.
• For Interest-Based Advertising. We, our service providers, and our third-party advertising partners may collect and use your personal information for advertising purposes. We may contract with third-party advertising companies and social media companies to help us advertise our services, identify potential customers, and display ads on our Platform and other sites and services, including through the use of interest-based advertising. These companies may use cookies and similar technologies to collect information about you (including the device information and online activity information described above) over time across our Platform and other sites and services or your interaction with our emails and use that information to serve ads that they think will interest you and/or use hashed customer lists that we share with them to deliver ads to you and to similar users on their sites and services. You can learn more about your choices for limiting interest-based advertising under "Advertising Choices" in the "Your Choices" section below.

• Opt-Out of Marketing Communications. If you no longer wish to receive marketing communications from us, you can let us know by sending an email to angela@pepperodom.com or by mail at the address provided below in the section called "Contact Us." The electronic marketing communications we send may also contain an opt-out mechanism. Please note that it may take up to 10 calendar days to remove your contact information from our marketing communications lists, so you may receive correspondence from us for a short time after you make your request. Please also contact us to update or correct your information if it changes or if you believe that any information that we have collected about you is inaccurate.
• Text Messages. We may offer communications via SMS texts or similar technology sent by PO or our service providers, such as when we send you text messages for customer service, account-related, or marketing purposes. To stop receiving text messages from a short code operated by PO, reply **STOP**. Note that we may send you a message to confirm receipt of your STOP request. Message and data rates may apply for this service. You can also opt-out of PO marketing texts by emailing us your request and mobile telephone number to angela@pepperodom.com.
• Cookies. Most browsers let you remove or stop accepting cookies from the websites you visit. To do this, follow the instructions in your browser's settings. Many browsers accept cookies by default until you change your settings. If you do not accept cookies, however, you may not be able to use all functionality of the Platform, and our Site may not work properly. For more information about cookies, including how to see what cookies have been set on your browser and how to manage and delete them, visit All About Cookies.
• Advertising Choices. Some of our advertising partners are members of the Network Advertising Initiative (NAI) and are subject to the Self-Regulatory Principles for Online Behavioral Advertising published by the Digital Advertising Alliance (DAA). You can obtain more information about these companies' information collection practices and opt out of receiving interest-based advertising from participating NAI and DAA members at Network Advertising Management. and/or the DAA's website at About Ads Management. You can also limit the collection of your information for interest-based ads by blocking third-party cookies in your browser settings or using privacy plug-ins or ad-blocking software that help you block third-party cookies. In addition, your mobile device settings may provide functionality to limit use of the advertising ID associated with your mobile device for targeted online advertising purposes. Some of the third-party advertising companies we may work with offer their own opt-out options that you can use to limit their use of your information for interest-based advertising, such as Google (Google Advertising Settings) and Facebook (Facebook Ads), or they may not participate in the opt-out mechanisms described above. Many of the opt-out preferences described in this section must be set on each device and/or browser for which you want them to apply. If you opt out of interest-based advertisements, you will still see advertisements online, but they may be less relevant to you. Even after using these opt-out mechanisms, you may receive interest-based advertising from other companies.
• "Do-Not-Track". Some web browsers and devices permit you to broadcast a "Do Not Track" signal to the online services that you visit. At this time, the Site does not respond to a "Do Not Track" signal. To find out more about "Do Not Track," please visit All About DNT.
• Declining to Provide Information. We need to collect personal information to provide certain services. If you do not provide the information requested, we may not be able to provide those services.

This Privacy Policy does not apply to third-party websites or social media features that may be accessed through links that we provide for your convenience and information. Accessing those links will cause you to leave PO’s website and may result in the collection of information about you by a third party. We do not control, endorse or make any representations about those third party websites or their privacy practices, which may differ from ours. We encourage you to review the privacy policy of any site you interact with before allowing the collection and use of your information.

We do not knowingly solicit or collect personal information online from children under the age of 18. Please contact us as provided below in the “Contact Us” section if you believe we may have collected such information.

Each of the categories of personal information described in the section above called "Types of Personal Information We Collect" may be disclosed, or has been disclosed in the 12 months preceding the "Last Updated" date of this Privacy Policy, to the parties identified in the section above called "Disclosure of Personal Information" to operate our business or for another business purpose as described in this Privacy Policy or at the time of collection.

Additionally, the following categories of personal information are, or in the 12 months preceding the "Last Updated" date of this Privacy Policy have been, "sold" for monetary or other valuable consideration, "shared" for cross-context behavioral advertising purposes or disclosed or used for "targeted advertising" purposes, as those terms are defined under applicable state privacy law, to our Advertising Partners (described in the section above called "Disclosure of Personal Information"): Individual Identifiers and Demographic Information (such as name, email, IP address, device ID, other online identifiers, gender, age, and marital status) and Internet or Network Activity (each as further described in the section above called "Types of Personal Information We Collect"). To exercise your right to opt-out your personal information from such processing activities, please submit your request through the methods described under the "Exercising Your Privacy Rights" subsection below.

We do not knowingly "sell", "share", or use for "targeted advertising" the personal information of consumers we know to be less than 18 years of age.

We will only keep your personal information for as long as necessary to fulfill the purposes for which it was collected and processed, including for the purposes of satisfying any legal, regulatory, accounting, or reporting requirements. To determine the appropriate retention period for your personal information, we will consider the amount, nature, and sensitivity of the personal information, the potential risk of harm from unauthorized use or disclosure, the purposes for which we process it (and whether we can achieve those purposes through other means), and the applicable legal requirements. In some circumstances we may anonymize your personal information so that it can no longer be associated with you, in which case it is no longer personal information.

Depending on your residency and subject to certain legal limitations and exceptions, you may have certain rights relating to your personal information, such as the rights listed below. Please note, these rights may not apply in your jurisdiction, or may otherwise be limited by applicable law.

• Right to Know. The right to confirm whether we are processing personal information about you and to obtain certain details about the personal information we have collected about you, including, where applicable:
  • the categories of personal information collected;
  • the categories of sources from which we collected the personal information;
  • the purposes for which the personal information were collected;
  • the categories of personal information disclosed to third parties (if any), and the recipients to whom this personal information were disclosed;
  • the categories of personal information "sold" (if any), and the third parties to whom the personal information were sold; and
  • the categories of personal information shared for cross-context behavioral advertising or targeted advertising purposes (if any), and the categories of recipients to whom the personal information were disclosed for these purposes.
• Right to Access & Portability. The right to obtain access to the personal information we have collected about you and, where required by law, the right to obtain a copy of the personal information in a portable and, to the extent technically feasible, readily usable format that allows you to transmit the data to another entity without hindrance.
• Right to Correction. The right to correct inaccuracies in your personal information, taking into account the nature of the personal information and the purposes of the processing of the personal information.
• Right to Deletion. The right to request the deletion of personal information that we maintain about you, subject to certain exceptions.
• Right to Opt-Out of "Sales." If we "sell" your personal information within the meaning of applicable U.S. state privacy law, you can request to opt-out of such sales. In most cases, a "sale" is defined as the disclosure of personal information to a third party for monetary consideration or, in some cases, for other valuable consideration.
• Right to Opt-Out of "Sharing" or "Targeted Advertising." If we share or use your personal information for purposes of cross-context behavioral or targeted advertising within the meaning of applicable U.S. state privacy law, you can request to opt-out.
• Right to Revoke Consent or Limit the Use of Sensitive Data. Where provided under applicable U.S. state privacy law, you have the right to revoke your consent or to request we limit the use or disclosure of your sensitive personal information to only certain business purposes set forth in applicable U.S. state privacy law.
• Right to Non-Discrimination. The right not to receive retaliatory or discriminatory treatment for exercising any of the rights described above. However, please note that if the exercise of the rights described above limits our ability to process personal information (such as in the case of a deletion request), we may no longer be able to provide you our services or engage with you in the same manner.

Depending on your state of residency, you may be able to appeal a decision we have made in connection with a request you submit to us to exercise one of your privacy rights under applicable state privacy law. All appeal requests should be submitted by mailing it to us. If you have concerns about the results of your appeal, depending on your state of residency, you have the ability to contact the Attorney General in your state.

Nevada Revised Statutes Chapter 603A allows Nevada residents to opt-out of the "sale" of certain types of personal information. Subject to several exceptions, Nevada law defines "sale" to mean the exchange of certain types of personal information for monetary consideration to another person. If you are a Nevada resident who wishes to exercise your "sale" opt-out rights, you may submit a request to us using the contact information listed at the end of this Privacy Policy.